Capitalizing on Robotics
Driving Savings with Digital Labor
This paper from KPMG addresses digital labor and why it's imperative that businesses connect to the digital world if they have not already.
"Digital labor, a term that encompasses robotic process automation, is the application of software technology to automate business processes ranging from transactional swivel-chair activities to more complex strategic undertakings.
For most organizations, it is no longer a question of if, but more about when, where, and how fast they can apply digital labor as a differentiator. Answers to those questions often rely on understanding the financial investments required and setting expectations on the timing and magnitude of the associated returns."
Original paper by Mike Gough and David B. Kirk, PhD in 2017